At Iconic Fragrance, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you can request a return within 10 days of receiving your order, subject to the terms and conditions mentioned below.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
- The return request must be submitted within 10 days of delivery.
- The perfume must be returned in its original condition and packaging.
- At least 80% of the perfume must remain in the bottle. Products with less than 80% of the original quantity remaining will not be accepted for return or refund.
- The product must not have been intentionally damaged, altered, or misused.
- The original packaging should be kept in good condition and returned with the product where applicable.
2. Damaged Products
If you receive a perfume that is damaged, leaked, broken, or defective due to an issue from our side, please contact us as soon as possible.
To help us verify the issue, you may be required to provide clear photos or videos of the product and its packaging.
After verification, if the damage is confirmed to have occurred before or during delivery, Iconic Fragrance will send you a replacement product.
However, products that are damaged by the customer after delivery will not be eligible for return, refund, or replacement.
3. Used or Opened Perfumes
For hygiene and product-safety reasons, returns may be refused if the perfume has been excessively used or if less than 80% of the original perfume remains.
Any product that does not meet our return conditions will not be eligible for a refund or replacement.
4. Return Process
To request a return, please contact us within 10 days of receiving your order and provide:
- Your order number
- Customer name
- Reason for the return
- Clear photos/videos of the product, if requested
Our team will review your request and, if approved, provide you with the necessary return instructions.
5. Refunds
Once the returned product is received and inspected, we will confirm whether it meets our return requirements.
If the return is approved, the applicable refund will be processed according to the original payment method or the agreed refund method.
Delivery and shipping charges may not be refundable, depending on the reason for the return.
6. Return Shipping
If the return is due to a damaged, defective, or incorrect product received from Iconic Fragrance, we will arrange an appropriate replacement after verification.
For returns due to personal preference or change of mind, the applicable return shipping cost may be the customer’s responsibility.
7. Contact Us
If you have any questions regarding our Refund & Returns Policy or would like to request a return, please contact us:
Iconic Fragrance
Phone: 0304 6114226
Location: Muhammadabad, Main Satyana Road, Faisalabad, Pakistan
Return Period: 10 Days from the Date of Delivery